> ## Documentation Index
> Fetch the complete documentation index at: https://omni.fireflo.au/llms.txt
> Use this file to discover all available pages before exploring further.

# GET /v1/conversations/{contact_id}

> One conversation, with which channels can take a typed reply now.

One conversation, and where a reply can go. `reply.channels` says, for each of its channels, whether it can take typed text now and until when — a WhatsApp conversation is open for 24 hours after the person last wrote — and `reply.channel` is where a reply goes if you name none: the channel they last wrote on, or failing that the first one open.

<Note>Needs the `conversations:read` scope.</Note>

## Path parameters

| Field | Type | Required | Notes |
| :- | :- | :- | :- |
| `contact_id` | string | Yes | The person's contact id: it names their conversation. |

## Request

<CodeGroup>
  ```bash cURL theme={null}
  curl https://api.fireflo.au/v1/conversations/3f6b2a1e-8c4d-4e2a-9b7f-5d1c0e8a9f42 \
    -H "Authorization: Bearer $OMNI_API_KEY"
  ```

  ```python Python theme={null}
  import os

  import requests

  response = requests.get(
      "https://api.fireflo.au/v1/conversations/3f6b2a1e-8c4d-4e2a-9b7f-5d1c0e8a9f42",
      headers={"Authorization": f"Bearer {os.environ['OMNI_API_KEY']}"},
  )
  print(response.status_code, response.json())
  ```

  ```javascript Node theme={null}
  const response = await fetch("https://api.fireflo.au/v1/conversations/3f6b2a1e-8c4d-4e2a-9b7f-5d1c0e8a9f42", {
    headers: {
      Authorization: `Bearer ${process.env.OMNI_API_KEY}`,
    },
  });
  console.log(response.status, await response.json());
  ```
</CodeGroup>

## Response

`200 OK`

```json theme={null}
{
  "id": "3f6b2a1e-8c4d-4e2a-9b7f-5d1c0e8a9f42",
  "contact": {
    "id": "3f6b2a1e-8c4d-4e2a-9b7f-5d1c0e8a9f42",
    "name": "Asha Rao",
    "phone": "+919876543210"
  },
  "channels": [
    "sms",
    "whatsapp"
  ],
  "state": "open",
  "snoozed_until": null,
  "assignee": {
    "name": "Priya Nair",
    "email": "priya@acme.in"
  },
  "priority": "normal",
  "labels": [
    "orders"
  ],
  "unread": 2,
  "waiting_since": "2026-10-05T09:02:17.120Z",
  "last_message_at": "2026-10-05T09:02:17.120Z",
  "created": "2026-08-14T05:22:40.015Z",
  "reply": {
    "channel": "whatsapp",
    "channels": {
      "sms": {
        "open": true,
        "closes_at": null
      },
      "whatsapp": {
        "open": true,
        "closes_at": "2026-10-06T09:02:17.120Z"
      }
    }
  }
}
```

### The conversation

| Field | Notes |
| :- | :- |
| `id` | The person's contact id: a conversation is one thread per person, across every channel. |
| `contact` | `{id, name, phone}`. |
| `channels` | The channels they have written or been written to on. |
| `state` | `open`, `snoozed` or `closed`; `snoozed_until` while snoozed. |
| `assignee` | `{name, email}` of the team member it is assigned to, or null. |
| `priority` | `normal`, `high` or `urgent`. |
| `labels` | Label names, sorted. |
| `unread` | How many of their messages haven't been read. |
| `waiting_since` | Since when they have been waiting for an answer, or null. |
| `last_message_at`, `created` | The latest message, and when the thread began. |

## Errors

Every refusal is `{"error": {"code", "message", "field"}}`; `field` is there when one input is at fault.

| Status | Error code | When |
| :- | :- | :- |
| 404 | `not_found` | No conversation has that id on this account. |
| 403 | `scope_missing` | The key doesn't have the `conversations:read` scope. |

Any request can also be refused for its key, its account or its rate (`key_required`, `invalid_key`, `account_suspended`, `plan_excludes_api`, `address_not_allowed`, `rate_limited`); see [the overview](/api-reference/overview).


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