> ## Documentation Index
> Fetch the complete documentation index at: https://omni.fireflo.au/llms.txt
> Use this file to discover all available pages before exploring further.

# GET /v1/conversations

> Inbox conversations, the most recently active first.

The Inbox's conversations, the most recently active first: one thread per person, across every channel. Open conversations unless `state` says otherwise.

<Note>Needs the `conversations:read` scope.</Note>

## Query parameters

| Field | Type | Required | Notes |
| :- | :- | :- | :- |
| `state` | string | No | `open` (the default), `snoozed` or `closed`. |
| `channel` | string | No | Only conversations on this channel, e.g. `whatsapp`. |
| `unassigned` | string | No | `true`: only those assigned to nobody. |
| `unread` | string | No | `true`: only those with unread messages. |
| `q` | string | No | A name, a number or words from a message. |
| `limit` | integer | No | How many to answer with, 1 to 100. Default 50. |
| `starting_after` | string | No | The `next` of the previous page, to read the page after it. |

Lists are paged: `has_more` says whether there is more, and `next` is what to pass as `starting_after` to read it (null on the last page).

## Request

<CodeGroup>
  ```bash cURL theme={null}
  curl "https://api.fireflo.au/v1/conversations?state=open&unread=true&limit=20" \
    -H "Authorization: Bearer $OMNI_API_KEY"
  ```

  ```python Python theme={null}
  import os

  import requests

  response = requests.get(
      "https://api.fireflo.au/v1/conversations",
      headers={"Authorization": f"Bearer {os.environ['OMNI_API_KEY']}"},
      params={
          "state": "open",
          "unread": "true",
          "limit": 20,
      },
  )
  print(response.status_code, response.json())
  ```

  ```javascript Node theme={null}
  const response = await fetch("https://api.fireflo.au/v1/conversations?state=open&unread=true&limit=20", {
    headers: {
      Authorization: `Bearer ${process.env.OMNI_API_KEY}`,
    },
  });
  console.log(response.status, await response.json());
  ```
</CodeGroup>

## Response

`200 OK`

```json theme={null}
{
  "data": [
    {
      "id": "3f6b2a1e-8c4d-4e2a-9b7f-5d1c0e8a9f42",
      "contact": {
        "id": "3f6b2a1e-8c4d-4e2a-9b7f-5d1c0e8a9f42",
        "name": "Asha Rao",
        "phone": "+919876543210"
      },
      "channels": [
        "sms",
        "whatsapp"
      ],
      "state": "open",
      "snoozed_until": null,
      "assignee": {
        "name": "Priya Nair",
        "email": "priya@acme.in"
      },
      "priority": "normal",
      "labels": [
        "orders"
      ],
      "unread": 2,
      "waiting_since": "2026-10-05T09:02:17.120Z",
      "last_message_at": "2026-10-05T09:02:17.120Z",
      "created": "2026-08-14T05:22:40.015Z"
    }
  ],
  "has_more": false,
  "next": null
}
```

### The conversation

| Field | Notes |
| :- | :- |
| `id` | The person's contact id: a conversation is one thread per person, across every channel. |
| `contact` | `{id, name, phone}`. |
| `channels` | The channels they have written or been written to on. |
| `state` | `open`, `snoozed` or `closed`; `snoozed_until` while snoozed. |
| `assignee` | `{name, email}` of the team member it is assigned to, or null. |
| `priority` | `normal`, `high` or `urgent`. |
| `labels` | Label names, sorted. |
| `unread` | How many of their messages haven't been read. |
| `waiting_since` | Since when they have been waiting for an answer, or null. |
| `last_message_at`, `created` | The latest message, and when the thread began. |

## Errors

Every refusal is `{"error": {"code", "message", "field"}}`; `field` is there when one input is at fault.

| Status | Error code | When |
| :- | :- | :- |
| 400 | `invalid_request` | `state` isn't open, snoozed or closed (`field` is `state`). |
| 400 | `invalid_request` | `limit` isn't 1 to 100, or `starting_after` isn't an id from this list (`field` names it). |
| 403 | `scope_missing` | The key doesn't have the `conversations:read` scope. |

Any request can also be refused for its key, its account or its rate (`key_required`, `invalid_key`, `account_suspended`, `plan_excludes_api`, `address_not_allowed`, `rate_limited`); see [the overview](/api-reference/overview).


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