> ## Documentation Index
> Fetch the complete documentation index at: https://omni.fireflo.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Quickstart

> A business's first hour with OMNI: connect a channel, add contacts, send a broadcast, answer replies and read the delivery report.

This walk-through takes a new account from nothing to a sent broadcast and an answered
reply. You need the **Owner** or **Admin** role for the first step; a **Support** member
can do the rest.

<Steps>
  <Step title="Connect a channel">
    Open **Channels** from the icons at the top of the panel. Each channel shows where
    it stands: *Not in plan*, *Not configured*, *Configured · untested* or
    *Connected*.

    Pick a channel your plan includes, open its settings and choose how it connects:
    FireFlo's connection (nothing to set up) or your own, with its credentials. A
    connection of your own reads *Configured · untested* until it has been tested.

    <Frame caption="Channels: each channel your plan includes, and whether it is connected.">
      <img src="https://mintcdn.com/fire-flo-omno/qMiP0VYTVwEeCAoo/images/using/channels.png?fit=max&auto=format&n=qMiP0VYTVwEeCAoo&q=85&s=c8d8aa8b8a28f6886e164d084f471280" alt="The Channels screen with a card for each channel and its connection state" width="1440" height="900" data-path="images/using/channels.png" />
    </Frame>

    Some channels need more before they can send to customers: approved WhatsApp
    templates, or registered SMS sender IDs and templates in India. Each channel's
    page explains what it needs: see [Channels](/channels/overview).
  </Step>

  <Step title="Add your contacts">
    Open **Contacts**. To add one person, choose **Add contact** and enter their name
    and phone number. To bring in a list, choose **Import**:

    1. Drop a CSV or Excel file (up to 25 MB).
    2. **Map columns**: say which column is the phone number, which is the name, and
       where each other column goes. You can make a new field from a column, or skip it.
    3. **Options**: choose what happens when a number is already in your contacts
       (*Add and update* is recommended), and optionally put everyone in a segment and
       add tags.
    4. Start the import. It runs in the background; you can leave the page.

    See [Contacts](/using/contacts).
  </Step>

  <Step title="Send a broadcast">
    Open **Broadcasts** and choose **New campaign**. The wizard has five steps:

    1. **Channel**: the channel to send on.
    2. **Audience**: upload a file, or pick contact segments.
    3. **Message**: what to send, in the form that channel needs (a template, a sender
       ID).
    4. **Schedule**: now, at a time, or by a date column in an uploaded sheet.
    5. **Preview**: how many will be sent, how many are skipped and why. Say whether
       this is marketing or an update the person expects.

    Start it, and follow its progress on the campaign's report. See
    [Broadcasts](/using/broadcasts).
  </Step>

  <Step title="Answer in the Inbox">
    Replies arrive in the **Inbox**, one thread per person whatever the channel. Pick a
    conversation, assign it to yourself, and write your reply. It goes out on the
    channel the person last wrote on, unless you pick another under **Reply via**.

    See [Inbox](/using/inbox).
  </Step>

  <Step title="Read the delivery report">
    Open **Delivery report** to see every message on every channel: who it went to,
    its status (pending, sent, delivered, read or failed) and, when a message failed,
    what the carrier said. Filter by status, channel or date, and export a CSV.

    See [Delivery report](/using/delivery-report).
  </Step>
</Steps>

## What next

<CardGroup cols={2}>
  <Card title="Bring your team" icon="users" href="/using/team-and-roles">
    Add members and give each the role their work needs.
  </Card>

  <Card title="Add batteries" icon="battery-full" href="/batteries/overview">
    AI Agents, Calendar, Catalogue, Customer data, Pipelines and Tickets.
  </Card>

  <Card title="Connect your systems" icon="code" href="/get-started/developer-quickstart">
    Send messages and receive events from your own servers.
  </Card>

  <Card title="Check your balance" icon="wallet" href="/using/billing">
    Your prepaid balance and what each message costs.
  </Card>
</CardGroup>


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