> ## Documentation Index
> Fetch the complete documentation index at: https://omni.fireflo.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Running OMNI for your customers

> Who operators are, what the Platform section of the panel is, and what it lets you control for every account at once.

An **operator** is the business that runs an OMNI service for its own customers. That is
FireFlo, or a partner running OMNI under licence. Operators decide what customers can buy,
what each message costs, which connections customers send through when they have none of
their own, and which parts of OMNI are switched on at all.

Everything an operator does happens in the **Platform** section of the panel.

## Who sees the Platform section

The Platform section appears in the menu only for **platform staff**: the operator's own
people. It is not a role. An account's Owner can't grant it, and nobody inside a customer
account sees it. If someone who isn't staff opens a Platform address, the panel turns
them away. If they try to save a change, they get "Only FireFlo platform staff can change
this."

<Note>
  Platform settings are shared by every account. A change here reaches all your
  customers, usually the next time they load a page. Each page below says what a change
  does to them.
</Note>

## What you control

<CardGroup cols={2}>
  <Card title="Customers" icon="building" href="/operators/customers">
    Every account: its product, status, wallet, team, modules and usage. Record payments,
    extend trials, suspend and reactivate.
  </Card>

  <Card title="Products" icon="box" href="/operators/products-and-plans">
    What customers can be on: the monthly price, the trial, seat limits, and which
    channels and batteries are included.
  </Card>

  <Card title="Pricing" icon="receipt" href="/operators/pricing">
    What each channel costs per country, in price lists you give to products or to
    single customers.
  </Card>

  <Card title="Channels" icon="tower-broadcast" href="/operators/channel-connections">
    The shared connections customers send through when they don't bring their own. Also
    the switch that turns a channel off for everyone.
  </Card>

  <Card title="Modules" icon="cubes" href="/operators/modules">
    The channels, batteries and OMNI API this deployment carries, their versions, and
    who uses each.
  </Card>

  <Card title="Domains and email" icon="globe" href="/operators/domains-and-email">
    Resellers' own web addresses, the email server, self-signup, and how customers pay.
  </Card>
</CardGroup>

The Platform section also holds **Roles**, the set of roles and permissions every
account shares. Only staff change them. See [Team and roles](/using/team-and-roles).

## Resellers

Some of your customers may resell OMNI to customers of their own. You turn an account
into a reseller and fund it. The reseller then sets up, funds and prices its own
customers. See [Resellers](/operators/resellers).

## How customers pay you

Payment is **offline** for now. A customer pays by bank transfer or cheque, following the
instructions you set under [Email](/operators/domains-and-email#how-customers-pay). You
then record the payment on their page. Message credit is separate: it is the customer's
prepaid **wallet**, which you top up from the same page.


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