FireFlo OMNI

One conversation, and where a reply can go. reply.channels says, for each of its channels, whether it can take typed text now and until when — a WhatsApp conversation is open for 24 hours after the person last wrote — and reply.channel is where a reply goes if you name none: the channel they last wrote on, or failing that the first one open.

Needs the conversations:read scope.

Path parameters

Field	Type	Required	Notes
`contact_id`	string	Yes	The person’s contact id: it names their conversation.

Request

curl https://api.fireflo.au/v1/conversations/3f6b2a1e-8c4d-4e2a-9b7f-5d1c0e8a9f42 \
  -H "Authorization: Bearer $OMNI_API_KEY"

import os

import requests

response = requests.get(
    "https://api.fireflo.au/v1/conversations/3f6b2a1e-8c4d-4e2a-9b7f-5d1c0e8a9f42",
    headers={"Authorization": f"Bearer {os.environ['OMNI_API_KEY']}"},
)
print(response.status_code, response.json())

const response = await fetch("https://api.fireflo.au/v1/conversations/3f6b2a1e-8c4d-4e2a-9b7f-5d1c0e8a9f42", {
  headers: {
    Authorization: `Bearer ${process.env.OMNI_API_KEY}`,
  },
});
console.log(response.status, await response.json());

Response

200 OK

{
  "id": "3f6b2a1e-8c4d-4e2a-9b7f-5d1c0e8a9f42",
  "contact": {
    "id": "3f6b2a1e-8c4d-4e2a-9b7f-5d1c0e8a9f42",
    "name": "Asha Rao",
    "phone": "+919876543210"
  },
  "channels": [
    "sms",
    "whatsapp"
  ],
  "state": "open",
  "snoozed_until": null,
  "assignee": {
    "name": "Priya Nair",
    "email": "priya@acme.in"
  },
  "priority": "normal",
  "labels": [
    "orders"
  ],
  "unread": 2,
  "waiting_since": "2026-10-05T09:02:17.120Z",
  "last_message_at": "2026-10-05T09:02:17.120Z",
  "created": "2026-08-14T05:22:40.015Z",
  "reply": {
    "channel": "whatsapp",
    "channels": {
      "sms": {
        "open": true,
        "closes_at": null
      },
      "whatsapp": {
        "open": true,
        "closes_at": "2026-10-06T09:02:17.120Z"
      }
    }
  }
}

The conversation

Field	Notes
`id`	The person’s contact id: a conversation is one thread per person, across every channel.
`contact`	`{id, name, phone}`.
`channels`	The channels they have written or been written to on.
`state`	`open`, `snoozed` or `closed`; `snoozed_until` while snoozed.
`assignee`	`{name, email}` of the team member it is assigned to, or null.
`priority`	`normal`, `high` or `urgent`.
`labels`	Label names, sorted.
`unread`	How many of their messages haven’t been read.
`waiting_since`	Since when they have been waiting for an answer, or null.
`last_message_at`, `created`	The latest message, and when the thread began.

Errors

Every refusal is {"error": {"code", "message", "field"}}; field is there when one input is at fault.

Status	Error code	When
404	`not_found`	No conversation has that id on this account.
403	`scope_missing`	The key doesn’t have the `conversations:read` scope.

Any request can also be refused for its key, its account or its rate (key_required, invalid_key, account_suspended, plan_excludes_api, address_not_allowed, rate_limited); see the overview.

Overview

Account

Messages

Routes

Templates

Contacts

Conversations

Senders

Calls

Usage

Webhooks

WhatsApp

SMS

Try it

GET /v1/conversations/{contact_id}

Path parameters

Request

Response

The conversation

Errors

​Path parameters

​Request

​Response

​The conversation

​Errors

Path parameters

Request

Response

The conversation

Errors