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FireFlo OMNI is where a business talks to its customers. Every message, on every channel, lands in one Inbox. Every person is one contact, whichever channel they wrote on. And everything the panel does, your own systems can do through one API.
The OMNI dashboard with message totals, replies waiting and channel cards

The dashboard: what was sent, what is waiting, and what needs attention.

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What OMNI is made of

OMNI is built from modules. Your plan decides which ones your account has.

Channels

How messages leave and arrive: SMS, WhatsApp, RCS and Voice. Use FireFlo’s connection, or connect your own.

Batteries

What else the panel can do: AI Agents, Calendar, Catalogue, Customer data, Pipelines and Tickets.

OMNI API

One API for every channel: send with failover between channels, manage contacts, answer conversations and receive signed webhooks.
Whatever modules you have, a few things are always there: the Inbox, Contacts, Broadcasts, the Delivery report, Downloads, Billing and your Team.

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Where to go next

Get started

The ideas behind OMNI — accounts, plans, roles, modules and consent — and a first hour with the panel.

Using OMNI

Every everyday screen: the Inbox, Contacts, Broadcasts, the Delivery report, Billing, Team and more.

Channels

Setting up SMS, WhatsApp, RCS and Voice, and the templates and sender IDs each one needs.

Batteries

AI Agents, Calendar, Catalogue, Customer data, Pipelines and Tickets.

Developers

Keys and scopes, errors, webhooks, and guides for messages, contacts, conversations and calls.

API reference

Every endpoint, with a request you can try.

For operators

For those running OMNI for their customers: plans, pricing, channel connections and resellers.
Questions about your account or the product: write to support@fireflo.au.