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Platform → Pricing sets what your customers pay per message on each channel. Prices are kept in price lists. Each list holds a grid for each channel: countries down the side, kinds of message across the top.
The Pricing grid, with channel tabs, the price list picker, and rows of countries with a price for each kind of message.

Platform → Pricing: one channel's prices in one list, a country per row.

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Which price a customer pays

Three questions decide the price of one message:
  1. Whose list? The customer’s own list if you’ve given them one. Otherwise, the list their product carries. Otherwise, the default list.
  2. Which row? The row for the recipient’s country. If that country has no price of its own, the All other countries row applies. That means a country nobody has priced still has a price.
  3. Is there a markup? A reseller’s customer pays its reseller’s markup on top.
Your customers see their prices on their Billing page. A price of zero counts as “not priced yet”, so it isn’t listed there.

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What each channel charges for

Only channels this deployment carries appear as tabs.

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Set prices

1

Choose the channel and list

Pick the channel from the tabs, and the list from Price list. The default list is marked · default.
2

Add the countries you price

Type a two-letter country code in Add a country… and select Add country. The All other countries row is always last.
3

Enter prices

Type each price in the currency shown above the grid, to up to four decimal places. Changed rows are highlighted. Clearing a cell removes that price, so the country falls back to All other countries for that kind.
4

Save

Select Save N changes. Only the rows you changed are sent, so two people pricing different countries at the same time don’t overwrite each other.
A price can’t be negative.

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Many countries at once

Select Export to download the channel’s prices in the chosen list as a CSV: a country column, then one column per kind. Edit it and bring it back with Import CSV. The import sets every price in the file and leaves the rest alone. An empty cell in the file changes nothing. A file can hold up to 2,000 rows. Use * as the country for the All other countries row.

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Price lists

Select New list and name it to add a list. Use one for a product’s prices, or for one customer who negotiated their own. To give a customer a list of their own, open their page and choose it under Billing → Prices. See Customers. Choose Their product’s list to put them back.

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What a change does to customers

A saved price applies to every customer whose price is decided by that list. That includes resellers’ customers, whose markup is worked out on the new price. What each customer sees on their Billing page and in their spend estimates changes with it.