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Billing answers “how much do we have, and what does sending cost?”
The Billing screen with the balance, monthly volumes, recent movements and price list

Billing: the balance, this month's volumes, recent movements and your prices.

Who can use it: Owner, Admin, Billing and Reseller. Transactions needs permission to see the ledger, which the same four roles have.

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The Billing screen

  • Balance: your prepaid balance. It shows in red below zero, and it is also in the top bar of every screen. Credit is added by FireFlo when a payment is received; an account never tops itself up. For a reseller’s customer, credit comes from the reseller.
  • This month: messages sent this month, per channel, and the total.
  • Recent movements: the latest changes to the balance, each with what it was, the amount and the balance after it. All transactions opens the full ledger.
  • Your prices: what each message costs, per channel and country, for the channels your account has. Until prices are published for your account, this card says so.
The volumes and prices on this screen are not a bill. The Balance card says whether messages are being charged to your balance; check it there.

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Transactions

The Transactions ledger with when, movement, amount and balance after

Transactions: every movement, with the balance it produced.

Every movement on the balance, newest first: when, what kind, the amount and the balance after it. Search the descriptions, and filter by kind:

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Paying

Paying for your plan is offline, by bank transfer or cheque. The Plan page says how, and your paid time starts once FireFlo has recorded the payment. If a payment is due, sending, campaigns and agents pause until it is recorded. Questions about a payment or your balance: write to support@fireflo.au.