Plan and modules

Two screens under Billing answer “what have we got?”: Plan for the subscription, and Modules for the channels and batteries it gives you. Modules is reached from the Plan page: Your channels and batteries →. Who can use them: Owner, Admin and Billing. Switching to another plan needs the Owner or Admin role.

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Plan

The panel calls your plan your product. The screen shows:

• its name and description, with a status: Trial (with the days left), Active, Payment due, or Complimentary;
• the monthly price;
• when the trial ends or until when you have paid;
• payment: offline, by bank transfer or cheque;
• what’s included: each feature your account has, with its limit where there is one (“Team members · up to 25”).

How to pay gives the payment instructions. Your paid time starts once FireFlo has recorded the payment. While a payment is due, sending, campaigns and agents are paused.

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Switch to another plan

When more than one plan is offered to you, Switch product lists them. What each plan includes, and what it costs, is set by FireFlo. See Plans and roles.

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Modules

Modules lists, in two sections, what your account has:

• Channels: how your messages leave. A channel sends once it is in your plan and connected.
• What else you have: the batteries, the parts of the panel beyond messaging.

Each shows one of three states: Things your account can’t have at all are left off the list. Adding a module is a change of plan. Switch plan above, or write to support@fireflo.au.