Documentation Index
Fetch the complete documentation index at: /llms.txt
Use this file to discover all available pages before exploring further.
Open a solved ticket again, unless another is open in its conversation.
tickets:write scope.| Field | Type | Required | Notes |
|---|---|---|---|
| ticket_id | string | Yes | The ticket’s id. |
curl -X POST "https://api.fireflo.au/v1/tickets/b84f2c10-5e7a-4c3d-9a61-0f2d7e9c4a18/reopen" \
-H "Authorization: Bearer $OMNI_API_KEY"
import os
import requests
response = requests.post(
"https://api.fireflo.au/v1/tickets/b84f2c10-5e7a-4c3d-9a61-0f2d7e9c4a18/reopen",
headers={"Authorization": f"Bearer {os.environ['OMNI_API_KEY']}"},
)
print(response.status_code, response.json())
const response = await fetch("https://api.fireflo.au/v1/tickets/b84f2c10-5e7a-4c3d-9a61-0f2d7e9c4a18/reopen", {
method: "POST",
headers: { Authorization: `Bearer ${process.env.OMNI_API_KEY}` },
});
console.log(response.status, await response.json());
200 OK — the ticket as it is now. A ticket.reopened webhook event follows.
{
"id": "b84f2c10-5e7a-4c3d-9a61-0f2d7e9c4a18",
"number": 1042,
"subject": "Order A-1042 not delivered",
"status": "open",
"priority": "high",
"assignee": {
"name": "Priya Nair",
"email": "priya@acme.in"
},
"category": {
"id": 4,
"name": "Delivery",
"colour": "info"
},
"contact": {
"id": "3f6b2a1e-8c4d-4e2a-9b7f-5d1c0e8a9f42",
"name": "Asha Rao",
"phone": "+919876543210"
},
"conversation": "3f6b2a1e-8c4d-4e2a-9b7f-5d1c0e8a9f42",
"source": "inbound",
"handled_by": "human",
"resolution": "",
"summary": "",
"opened_at": "2026-10-06T09:02:17+05:30",
"first_response_at": "2026-10-06T09:08:40+05:30",
"last_activity_at": "2026-10-06T14:30:22+05:30",
"solved_at": null,
"closed_at": null
}
{"error": {"code", "message", "field"}}; field is there when one input is at fault.
| Status | Error code | When |
|---|---|---|
| 404 | not_found | No ticket has that id on this account. |
| 409 | invalid_state | The ticket is closed, or another ticket is already open in its conversation; the message says which. |
| 404 | module_off | The account’s plan doesn’t include Tickets. |
| 403 | scope_missing | The key doesn’t have the tickets:write scope. |
key_required, invalid_key, account_suspended, plan_excludes_api, address_not_allowed, rate_limited); see the overview.